New Patient Process
Step 1: Screening
During your screening appointment, we will review your treatment needs and goals, medical and dental history, and complete a brief clinical evaluation.
If you do not have recent dental X鈥憆ays that we can use, new X鈥憆ays will be taken. If you have recent X鈥憆ays from another dental office, please contact that office and ask them to email your X鈥憆ays to oralhealthcenter@une.edu before your first appointment.
Step 2: Comprehensive Oral Evaluation
This is your first official 鈥渃heckup鈥 and includes a thorough evaluation of your mouth, head, and neck. This step typically takes two to four appointments.
After the Comprehensive Oral Evaluation is complete, we make a final determination about whether we can meet your needs and accept you as an established patient.
Step 3: Treatment Plan Discussion
Your treatment plan may be discussed during your final Comprehensive Oral Evaluation appointment or at a follow鈥憉p visit. During this appointment, treatment options are reviewed, decisions are made collaboratively, and the costs associated with each option are discussed.
Step 4: Treatment Begins
Once a treatment plan is agreed upon, your care will begin.
What Comprehensive Care Means
Comprehensive care involves sequencing treatment based on your oral health needs. This usually begins with a cleaning or deep cleaning, followed by treatment for cavities, extractions, or root canals. Care then progresses to replacing missing teeth (such as dentures, implants, or bridges) and, when appropriate, esthetic treatment. Your treatment plan may change as your oral health needs evolve.
Missed Screening Appointments
Patients who miss a Screening appointment without advance notice will not be permitted to schedule another new鈥憄atient Screening appointment for at least one year. This policy helps ensure access for the many patients seeking care at our clinic.
Please review the following documents for more detailed information about our policies:
Please bring the following to your first appointment
- A valid photo ID card
- Dental and medical insurance cards (if you have insurance)
- A list of medical conditions, surgeries, hospitalizations, medications, and allergies
- Contact information of your primary care medical provider and any specialists you see
If you have recent X-rays from another dental office, within the past 5 years, please contact them and have them email your X-rays to oralhealthcenter@une.edu before your first appointment.
Pediatric Patients
For minor patients (under age 18), a parent or legal guardian must be present at all appointments. Legal guardians must provide guardianship paperwork before or at the time of the screening appointment. This can be sent to oralhealthcenter@une.edu. If a parent/legal guardian cannot attend any appointment, they may delegate decision-making authority to another responsible adult by completing the Minor Patient Care Authorization and Delegation form. This must be sent before or presented at the time of the appointment.
Special Circumstances
Power of Attorney, Health Care Directive, or Guardianship
If an adult patient has a representative who makes healthcare decisions on their behalf, the appropriate legal documentation must be presented prior to or at the time of the screening appointment. This can be sent to oralhealthcenter@une.edu.
Interpreter Services
If you require an interpreter, please let us know in advance. We will arrange interpretation in your preferred language at no cost to you, either in person or by phone.
Authorization to Discuss Your Care
If you would like to allow someone else to discuss your care with us, you must request and complete a 成人直播 PHI Authorization for Disclosure Form. We take patient privacy seriously and cannot share information with anyone unless written authorization is on file.
After-Hours Care for Established Patients
For established patients, faculty providers are on call to address urgent issues that arise after hours, on weekends, and during clinic closures.
An emergency phone number is provided in your welcome packet and is also printed on payment receipts and post鈥憃perative instructions. When you call, an answering service will collect relevant information and forward it to the on鈥慶all faculty member.
Once the on鈥慶all faculty member confirms that you are an established patient, they will return your call to discuss your concern.